Privacy Policy

Privacy Policy

Last Updated: July 24, 2026

This Privacy Policy describes how Snach (“Company,” “we,” “us,” or “our“), the owner and operator of the Tandemly mobile application (“Tandemly,” the “App,” or the “Services“), collects, uses, stores, shares, and protects your personal information when you use the Tandemly mobile application, visit our website at www.tandemlyclub.com, or otherwise interact with our Services.

Tandemly is an invite-only dating community designed for health-minded and active adults who want to build meaningful relationships through shared lifestyles, real-world events, and genuine experiences. Our goal is to create a trusted community where members can connect both online and through in-person activities.

By creating an account or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Company: Snach

Website: www.tandemlyclub.com

Email: info@tandemlyclub.com

  1. Information We Collect

We collect information that you provide directly to us, information generated through your use of the Services, and certain information collected automatically when you use Tandemly.

A. Account Information

When you create a Tandemly account, we may collect:

  • First name
  • Last name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Sexual orientation
  • Height
  • Profile photographs
  • Biography or profile information
  • Fitness interests and lifestyle preferences
  • Any other information you choose to include in your profile

Providing certain information is necessary for us to create and maintain your account and provide the Services.

B. Location Information

Tandemly collects your precise location while you are actively using the App.

Location information is used to:

  • Display nearby members
  • Improve location-based matching
  • Support community features and events
  • Enhance the overall user experience

Tandemly does not collect location information while the App is running in the background.

C. Information Collected Automatically

When you use the Services, we may automatically collect certain technical information, including:

  • Device type
  • Operating system
  • Device identifiers
  • IP address
  • Mobile network information
  • App version
  • Language settings
  • Crash reports
  • Performance diagnostics
  • Usage statistics
  • Interaction with app features

This information helps us maintain, improve, secure, and optimize the performance of Tandemly.

D. Communications

If you contact us for customer support or other inquiries, we may collect:

  • Your email address
  • The contents of your communications
  • Information necessary to respond to your request

Chat messages exchanged between users are not currently retained after they are sent.

  1. How We Use Your Information

We use your personal information to provide, operate, maintain, improve, and protect Tandemly.

This includes using your information to:

  • Create and manage your account
  • Verify your eligibility to use the Services
  • Display your profile to other eligible members
  • Match you with compatible users
  • Operate our invite-only dating community
  • Support community events and member activities
  • Improve user safety and trust within the community
  • Respond to customer support requests
  • Detect, investigate, and prevent fraud, spam, abuse, and unauthorized activity
  • Monitor application performance and reliability
  • Develop new features and improve existing Services
  • Comply with applicable legal obligations
  • Enforce our Terms of Service and other policies
  1. Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area (“EEA”), the United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we process your personal information under one or more of the following legal bases:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests, including operating and improving the Services, protecting users, preventing fraud, maintaining security, and operating our invite-only community

Where we rely on your consent, you may withdraw that consent at any time where permitted by applicable law.

  1. Sharing Your Information

We do not sell your personal information.

We may share personal information only in the circumstances described below.

Service Providers

We work with trusted third-party service providers that assist us in operating Tandemly.

These providers may help us with:

  • Cloud hosting
  • Analytics
  • Crash reporting
  • Performance monitoring
  • Advertising measurement
  • Customer support
  • Security monitoring

These providers may only process personal information on our behalf as necessary to provide their services and are required to protect your information in accordance with applicable laws and contractual obligations.

Legal Requirements

We may disclose personal information if we believe disclosure is necessary to:

  • Comply with applicable laws or legal obligations
  • Respond to lawful requests from public authorities
  • Protect the rights, property, or safety of Snach, Tandemly, our users, or others
  • Detect or prevent fraud, abuse, or security incidents
  • Enforce our Terms of Service or other legal agreements

Business Transfers

If Snach is involved in a merger, acquisition, financing, reorganization, asset sale, bankruptcy, or similar business transaction, your personal information may be transferred as part of that transaction, subject to applicable law.

  1. Third-Party Services

To help us operate, improve, monitor, and promote Tandemly, we use trusted third-party service providers, including:

  • Firebase Analytics
  • Firebase Crashlytics
  • Firebase Performance Monitoring
  • Google Mobile Ads
  • AppsFlyer
  • Meta (Facebook App Events)
  • Sentry

These providers may collect or process certain technical and usage information in accordance with their own privacy policies and applicable law.

  1. Data Storage and Security

Snach stores personal information using Amazon Web Services (AWS) infrastructure.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures include:

  • HTTPS/TLS encryption for communications between the App and our servers
  • Secure password hashing (passwords are never stored in plain text)
  • Access controls designed to protect personal information
  • Security monitoring and infrastructure protections

While we take reasonable measures to safeguard your personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of your information.

  1. Data Retention

Snach retains personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect the security and integrity of Tandemly.

Currently:

  • Account information is retained while your account remains active.
  • Profile information is retained while your account remains active.
  • Precise location data is retained until it is manually removed from our systems.
  • Customer support communications may be retained for operational, security, and legal purposes.
  • Chat messages exchanged between users are not currently retained after they are sent.
  • Certain technical logs, analytics information, and security records may be retained as necessary to maintain, secure, and improve the Services.

When personal information is no longer required, we will securely delete or anonymize it where appropriate and in accordance with applicable law.

  1. Account Deletion

You may delete your Tandemly account at any time through the App, where this feature is available, or by contacting Snach at info@tandemlyclub.com.

When your account is deleted:

  • Your profile is removed from the Services.
  • Personal information associated with your account is permanently deleted from our systems, except where retention is required by applicable law or is necessary to resolve legal disputes, enforce our agreements, or protect the security and integrity of the Services.

If you request account deletion, we may ask you to verify your identity before processing your request.

  1. Your Privacy Rights

Depending on your country of residence, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include the right to:

  • Access the personal information we hold about you.
  • Request a copy of your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Restrict or object to certain processing activities where permitted by law.
  • Withdraw consent where processing is based on your consent.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at:

Email: info@tandemlyclub.com

We may request additional information to verify your identity before responding to your request.

  1. International Data Transfers

Your personal information may be transferred to, processed, and stored in countries outside your country of residence.

Snach uses trusted service providers, including Amazon Web Services (AWS), which may process or store personal information in multiple jurisdictions.

Where required by applicable law, we implement appropriate safeguards designed to protect personal information transferred internationally, including the use of contractual protections and other legally recognized transfer mechanisms where applicable.

  1. Children’s Privacy

Tandemly is intended exclusively for adults.

You must be at least 18 years old to create an account or use the Services.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a person under the age of 18, we will take reasonable steps to delete that information as soon as practicable.

If you believe that a child has provided personal information to Tandemly, please contact us immediately at info@tandemlyclub.com.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website usage, remember user preferences, and enhance the overall user experience.

These technologies may also be used by trusted third-party providers that assist us in operating, analyzing, and improving our Services.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of the website.

  1. Changes to This Privacy Policy

Snach may update this Privacy Policy from time to time to reflect changes to the Services, legal requirements, or our privacy practices.

When material changes are made, we will update the “Last Updated” date at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice through the App or our website.

Your continued use of Tandemly after any updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.

  1. Mobile Terms and SMS Privacy

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates under any circumstances.

  1. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Snach
Operator of the Tandemly Services

Website: www.tandemlyclub.com

Email: info@tandemlyclub.com